About Freya Kärlek
Freya handmade with Kärlek is located in Storgatan 29, 64161 Valla.
If you need to get in touch or need any support, please email us freyakarlek@gmail.com.
Ordering Process
Once you complete your order, you will receive a confirmation email. This email will include all relevant details about your products, pricing, billing, and delivery address. If you notice any discrepancies in the confirmation, please reach out immediately to us - freyakarlek@gmail.com.
Delivery Information
Our delivery times range from 3 to 7 days. Please note that orders placed over the weekend will be processed on the following Monday. Should there be any unexpected delays in delivery (without prior notification of a longer delivery time), please contact us - freyakarlek@gmail.com.
Pricing Details
All prices displayed are in SEK and include 25% VAT. We reserve the right to adjust prices in case of supplier price changes, printing errors, or incorrect information, and we may modify prices accordingly.
Right of Withdrawal
As a customer, you have a statutory right to withdraw from your purchase within 14 days of receiving your order.
5.1 How to Withdraw:
Please inform us of your decision by sending an email to freyakarlek@gmail.com. Your message should clearly include your name, address, email address, order number, and details of the items you wish to return. You must return the items to us immediately and no later than 14 days after notifying us of your withdrawal. You will be responsible for return shipping; therefore, ensure that products are securely packaged and in their original condition. We reserve the right to deduct an amount from your refund for any decrease in value due to use or damage.
5.2 Exceptions to the Right of Withdrawal:
- Custom-made items tailored specifically for you.
Complaints and Returns
We inspect all products before they are shipped. If your item arrives damaged or incorrect, we will address the issue at no extra cost as per applicable consumer protection laws. Please contact us for approval before returning a defective product. Claims should be reported as soon as a defect is discovered.
6.1 How to File a Complaint:
Any defects or issues must be reported to freyakarlek@gmail.com, including your name, address, email, order number, and a description of the defect. If we cannot resolve the issue or provide a similar product, we will issue a refund in accordance with applicable consumer laws. We cover return shipping costs for accepted complaints. We reserve the right to deny a complaint if the product is found to be in accordance with applicable laws. We adhere to the guidelines set by the Swedish National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
We are not liable for any indirect damages resulting from the product. We are also not responsible for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fires, wars, governmental actions, or missed deliveries from suppliers. Additionally, we are not liable for changes to products or their features made by suppliers or other external factors.
Product Information
We reserve the right to correct any typographical errors on our website and for products to be out of stock. We do not guarantee that product images reflect their exact appearance, as color variations may occur depending on your display, photo quality, and resolution. We strive to represent our products as accurately as possible.
Cookie Policy
In compliance with the Electronic Information Act, visitors must be informed about the use of cookies for privacy purposes. Cookies are small text files that the website saves on your computer to enable various features. You can configure your browser to automatically reject cookies.
Personal Data
By shopping at Freya handmade with Kärlek, you consent to our privacy policy and how we handle your personal data. We respect your privacy and only collect necessary information to process your order. We do not sell or share your information with third parties without legal justification. Freya Kärlek is responsible for processing the personal data you provide. We use your information to fulfill your order and to send you newsletters or promotional offers tailored to your preferences.
Here’s a summary of how we comply with the General Data Protection Regulation (GDPR):
10.1 What is Personal Data?
Personal data includes any information that can be linked to a physical person, either directly or indirectly.
10.2 What Information Do We Store?
To manage your order and assist with inquiries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data will be stored as long as we have a legal basis to process it, for example, to fulfill the contract with you or to comply with legal obligations.
10.3 Legal Basis for Processing
When you make a purchase, your personal data is processed to fulfill our contract with you. Marketing communications occur only with your consent.
10.4 Data Sharing and Purpose:
10.4.1 Payment Provider
When processing a purchase, we share your information with our payment provider, including your name, address, email, and phone number. If you opt for invoice payment, your personal identification number may also be shared. This data is used to facilitate the purchase and prevent fraud. Our payment provider is Shopify (this includes all payment provider Shopify offer).
10.4.2 Shipping Company
To deliver your orders, we must share specific information with the shipping company, including your name and address. We may also share your email and/or mobile number for notifications. Our shipping partner is Postnord.
10.5 Right to Access
You have the right to request access to all personal information we hold about you. This will be provided electronically in a readable format.
10.6 Right to Rectification
You may request that we update any inaccurate information or complete incomplete information.
10.7 Right to Erasure
You can request the deletion of your personal data at any time, with a few exceptions where retention is required to fulfill legal obligations.
10.8 Data Protection Responsibility
Freya Kärlek is responsible for storing and processing personal data in our online store and ensures compliance with relevant regulations.
10.9 Data Protection Measures
We use industry-standard methods like SSL/TLS and one-way hash algorithms to securely store and process sensitive information, including personal data and passwords.
Changes to Terms
We reserve the right to amend these terms at any time. Any changes will be published on our website and will be considered accepted upon placing an order or visiting the site.
Dispute Resolution and Governing Law
If a dispute cannot be resolved with our customer service, you may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For customers in other EU countries, complaints can be filed online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr. We adhere to the decisions made by ARN or equivalent bodies. Disputes regarding the interpretation or application of these terms will be governed by Swedish law.
